real customer TestimonialsDon't just take our word for it- check out our customer stories from those who have worked with us first hand to learn about the Earlbeck difference and what makes us the most knowledgeable distributor of welding supplies and gases in the Mid-Atlantic.
I feel that the service we have received from Earlbeck has been easily the best. No other vendor, regardless of size or field had treated us better than you have." A Lot of sales reps talk a good story...
"I recently opened Colonial Metalcrafts, a small fabrication shop, in Catonsville. I am writing to express my gratitude for the excellent service I have received from the staff at Earlbeck. My local rep is Brant Hancock and he is, in my opinion, one of the best sales reps I have ever worked with in any business. A lot of sales reps say they care and can talk a good story, but I can tell that Brant genuinely cares about me and my business. Mr. Hancock aside, all of the staff at Earlbeck are friendly and very willing to go out of their way to help even a small customer like myself. Good customer service is more than just answering a phone and filling an order; it's about developing a relationship with a customer first and foremost. Earlbeck's has not forgotten this and has won a loyal customer in me." Alec Maisel No other vendor, regardless of size or field has treated us better
“I just wanted to take a few minutes and pass on some comments pertaining to Earlbeck. Since becoming Facilities Manager 5 years ago, I’ve see both sides of service. Some companies talk the talk, but when it comes down to it, they don’t follow through. The same cannot be said about Earlbeck. From my first few months of dealing with Joe Vincent to the transition to Brant and most recently dealing a lot with Wilbur, (laser gases) I have been treated with absolute top notch service. Between Brant and Wilbur, they pretty much have handled our laser gas situation and made it much easier for me to deal with. To be blunt, they are what made it happen for us. Over the last 4 years or so I have developed a great relationship with Brant. He has always gone the extra mile for us. I know in sales that’s how it’s supposed to be, but it should not go unnoticed. Like I said, many people talk it, Brant has done it. Recently, the same can be said for Wilbur. He has gone so far as to call me after hours to make sure I got my gas order in. Several times, if not for him calling, I would have not placed the order which would have resulted in the laser being down. I simply cannot put into words how impressive the service Earlbeck has provided us has been. To be 100% honest, I feel that the service we have received from Earlbeck has been easily the best. No other vendor, regardless of size or field had treated us better than you have. I truly appreciate it and look forward to our new Facilities Manager, benefitting from the same service." Tony Bitzel It's nice to work with a company where we don't feel like just another name
"I just wanted to take a minute to thank Earlbeck for the installation of our new liquid nitrogen tank. Andy Glab and Jamie Weatherford went above and beyond in making the process a smooth one. Their knowledge made it a comfortable transition. These gentlemen have always catered to our needs but really outdid themselves during this process. We ran into some obstacles and some issues with the old pad and tank, to the weather not cooperating with us but they assured us the entire time they would work through those obstacles and did. I just want to thank Earlbeck and your staff for the professionalism and superior job. We look forward to continue our business relationship with you in the future. It's nice to work with a company where we don't feel like just another name." I see no other welding supplier that has a greater knowledge of the complex welding discipline
“I have known Jim Earlbeck and Jerry Cramblett since I was 19 years old as a board member of the American Welding Society of Maryland. Ever since I had first met them, they have always impressed me with their knowledge and mastery of the science of welding. For that reason, after I made the career move to incorporate my own welding business in 1994, I turned to Earlbeck Corporation for not only my welding consumables but, more importantly, weld certifications and procedures. I see no other welding supplier in the Baltimore region that has a greater knowledge of the complex welding discipline than Earlbeck. Having the resources of both Jim Earlbeck and Jerry Cramblett just an email away has always given me the business confidence to accept what the industry sends my way. Earlbeck provides quality products, exceptional service and disciplined knowledge in the welding market. Our fifteen years as business partners, through the good economic times and bad ones, is testimony to our commitment to a successful vendor/customer relationship.“ Christopher “Eric“ Bouchat Partnering with Earlbeck not only provides technical guidance and training but additional credibility
“I would like to personally thank your team for supporting our organization during the certification process for the State of Maryland. Partnering with Earlbeck, not only provides technical guidance and training, but added additional credibility by being associated with a well respected and accredited organization doing business with the State of Maryland. I really appreciate the professionalism and commitment that Jesse Mayne devoted to assisting us with the quality control manual. I realize that it would have been very difficult to put together without his invaluable input.” John Grundey Timely Quotes, delivery of items and welding experience
“Just wanted to pass on a good word about the performance of one of your employees. Rich Hage has really helped us to be successful with our welding operations. He has always provided timely quotes, delivery of items and his welding experience helped us to get our Flux-cored welding operations going strong. We are engaged in critical projects with scheduling constraints for the defense of our country and finding dedicated, reliable resources is not easy. Earlbeck has been an integral part of our team effort.” Chris Baugher CWI Earlbeck has always been there to help us from supplies to simple questions
“In our business, service and support is vital to our welding department. Earlbeck has always been there to help us with everything from supplies to simple questions. That’s what stands stands out in my mind about Earlbeck “service.” Thanks for all of your help.” Jason Kauffman Invaluable welding expertise and service
“We are writing to thank Earlbeck Gases & Technologies for the invaluable welding expertise and service at a very critical time in our project. Your cooperation in helping Corman Construction meet an extreme deadline was above and beyond our expectations and we thank you for your efforts in assisting us to make our Summit Bridge project a success.” Julia Cairns Earlbeck Customer Story – Bill Herbert, Owner of Quality Erectors
Bill Herbert owns Quality Erectors and was working to grow his fabrication and erection company but was struggling to keep his labor force trained and his machines consistently running. Bill was frequently sending machines out of state to be repaired, causing down time. Bill was also not up to speed on the latest welding technology and training. Bill was experiencing poor service and support from his gas supplier, and was wasting time reconciling invoices and overpaying for gas tanks. He was working long hours but not getting the results he needed. Bill knew he had to improve efficiency, training and technology to get the results he was looking for. I met Bill and asked him how Earlbeck could help him. Bill wanted to do an audit on his gas tanks as well build a better plan to service his equipment and train his welders to improve their productivity. He was also looking for technology that could give him an edge vs the competition. We worked with Bill to identify ways to streamline his gas supply while improving service, reducing cost and saving time. Bill and his account manager put a plan together to leverage Earlbeck to train his welders as well as service his equipment on site. Earlbeck helped Bill find a better solution for their welding process including switching to gas shield flux core wire. Bill needed more flexibility on job sites, and identified a solution with AccuPocket battery powered portable welders, which he now has on all of his trucks. Bill implemented these solutions and transformed his business. His team is happier now that they have great training and the equipment they need to do their jobs at a high level. His bottom line has improved, including reduced expenses on equipment repairs and gas supply. Bill now has a knowledgeable partner he can rely on to give him the right solutions for his business and help him solve his most difficult problems. Quality Erector’s partnership with Earlbeck has given Bill time back to focus on leading and growing his business. |
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